Shipping policy

Shipping Policy

We want your Life Supply Goods order to arrive as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received (Monday–Friday, excluding public holidays).

Once your order has been placed, you'll receive an order confirmation email. As soon as your order has been dispatched, we'll send you a second email containing your tracking information.

Where We Ship From

To offer high-quality products at competitive prices, Life Supply Goods partners with trusted international fulfillment centers. Depending on product availability and your shipping destination, orders may be dispatched from different warehouse locations.

Estimated Delivery Times

The delivery estimates below begin after your order has been dispatched and do not include our 1–3 business day processing time.

Estimated delivery times:

Australia: 5–15 business days
New Zealand: 5–16 business days
United States & United Kingdom: 3–15 business days
Europe: 3–15 business days
Rest of the World: 5–25 business days

Please note that these delivery times are estimates only. Customs clearance, local courier delays, weather conditions, peak seasons, or other circumstances beyond our control may occasionally result in longer delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and selected shipping method. The total shipping cost will always be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders. Any applicable shipping discounts will be displayed at checkout.

Order Tracking

Every order includes tracking.

Once your order has been dispatched, you'll receive an email containing your tracking number. Please allow 2–5 business days for tracking information to become active after your shipment has been handed to the carrier.

Multiple Items

If your order contains multiple products, they may be shipped separately from different fulfillment centers depending on availability.

As a result, items may arrive on different days. You will not be charged additional shipping fees for split shipments.

Customs, Duties & Taxes

Most orders are delivered without additional import charges.

However, depending on your country or region, local customs authorities may apply import duties, VAT, taxes, or customs processing fees. Any such charges are the responsibility of the customer unless otherwise required by applicable law.

If you are unsure whether these charges apply in your country, we recommend contacting your local customs office before placing your order.

Incorrect Addresses, Lost or Delayed Shipments

Please ensure your shipping information is accurate before completing your purchase. Life Supply Goods cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If your order has not arrived within 30 business days of dispatch, please contact our support team. We'll investigate the shipment with the carrier and work with you to reach an appropriate resolution.